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Data Deletion

This page explains the general process for requesting deletion of an account and related app data for mobile apps published by Velose Africa. App-specific instructions may differ depending on whether an app supports accounts, cloud sync, subscriptions, or third-party integrations.

Template notice: Customize this page to match the actual deletion tools, data stores, support workflow, and legal obligations for each app. This text is not legal advice.

How to Request Account Deletion​

Users can request account deletion by using the deletion option inside the app, where available, or by emailing privacy@example.com from the email address associated with the account.

Include the following details in the request:

  • App name
  • Account email address or user ID
  • Country or region, if relevant
  • A short statement that the user wants the account deleted

What Information Is Deleted​

After a verified deletion request, we delete or anonymize account information and app data associated with the account, such as profile details, user-entered content, sync data, app settings, and support records that are no longer needed.

For apps without accounts or cloud sync, deleting the app from the device may remove locally stored app data, subject to device backup settings and operating system behavior.

Information That May Need to Be Retained​

Some information may be retained when required for legitimate business or legal reasons, including payment records, tax records, fraud prevention logs, security records, dispute records, and records needed to comply with applicable law.

Retained information is limited to what is reasonably necessary and is deleted or anonymized when the retention reason no longer applies.

Expected Processing Workflow​

  1. We receive the deletion request through the app or by email.
  2. We verify that the requester controls the account or email address.
  3. We confirm the app and account covered by the request.
  4. We delete or anonymize eligible account data from active systems.
  5. We remove eligible data from backups according to the normal backup lifecycle.
  6. We send confirmation when the request has been processed, unless confirmation is not possible or not required.

We aim to process verified requests within 30 days unless a different timeline is required or allowed by applicable law.

App-Specific Instructions May Differ​

Some apps may provide an in-app deletion button, while others may require email verification. Some apps may store data only on the user's device. Review the privacy policy for the specific app for additional details.

Contact​

For deletion requests or privacy questions, contact Velose Africa at privacy@example.com.